Frequently Asked Questions
1. What does your website sell?
We sell casual European and American fashion including clothing, dresses, bags, shoes, and accessories.
2. How do I place an order?
To place an order, add the desired items to your shopping cart and proceed to checkout. Follow the prompts to enter your shipping and payment information.
3. Do you offer international shipping?
Yes, we ship worldwide. Please note that additional customs fees may apply for international orders.
4. What forms of payment do you accept?
We accept credit cards and PayPal.
5. How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can track your order on the carrier's website using this number.
6. What is your return policy?
We accept returns within 7 days of receipt for unworn and undamaged items with tags attached. Please see our Returns page for more information.
7. How can I contact customer support?
To contact customer support, please send an email to firstname.lastname@example.org We will respond to your inquiry within 24 hours.
8. How do I cancel my order?
To cancel your order, please send an email to email@example.com as soon as possible. We will do our best to cancel the order before it ships.
9. How do I change my shipping address?
To change your shipping address, please send an email to firstname.lastname@example.org as soon as possible. We will do our best to update the shipping address before the order ships.
10. Do you offer gift cards?
Yes, we offer gift cards in various denominations. Please see our Gift Cards page for more information.